Shipping & Delivery

At coolhai.com, we’re committed to delivering your favorite books quickly, safely, and affordably. Here’s everything you need to know about our shipping and delivery policies:

 Shipping Locations

We currently ship across:

• India (all major cities and towns

If your location isn’t listed, please contact our support team, and we’ll do our best to help.

Delivery Timeframes

We process and ship orders within 1–2 business days after confirmation. Estimated delivery times:

• Within India: 3–7 business days

Delivery times may vary during holidays, sales, or due to unforeseen circumstances.

Shipping Charges

• Within India: Free shipping on orders above ₹499; otherwise, a flat ₹50 charge.

Order Tracking

Once your order is shipped, you’ll receive an email and/or SMS with a tracking link so you can follow your parcel’s journey.

Delivery Partners

We work with trusted courier services like Delhivery, Bluedart, India Post, DHL, and FedEx to ensure your books arrive safely and on time.

 Delivery Issues

If your package is delayed, damaged, or missing:

• Please contact us within 7 days of the expected delivery date
• Email: support@coolhai.com
• Phone/WhatsApp: 8130032394

We’ll do our best to resolve any issue quickly.

Packaging

All books are carefully packed with protective materials to prevent damage during transit. If you have any other questions about shipping or delivery, please visit our FAQ page or reach out directly — we’re always happy to help!